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Frequently Asked Questions
WHAT IS YOUR POLICY ON CUSTOMER SUPPLIED PARTS?
We prefer not to install parts that a customer brings to our facility.
There are several reasons for this. First how does the customer
know what part to supply. Who diagnosed what is wrong with the
vehicle. Is the part the correct application ie correct chassis
number or engine number. Many parts are different based on
whether the car has ABS brakes etc. Is the part supplied up to
our quality standards? We pride ourselves on quality work and
that includes quality parts. However, that being said, we will
install your parts but we do charge additional labor. We can only
warranty the parts that we supply.
DO YOU CHARGE FOR DIAGNOSIS?
Yes, in most cases a diagnostic fee will apply. There is a lot
of money invested in equipment and tools to properly diagnose your
car. Fees vary on year, model and equipment needed. No
matter how good the equipment is, it still takes a highly trained,
experienced technician to interpret and evaluate the information they
are shown. There is no magic box to hook up and tell what is
wrong with your vehicle.
WHY ARE CARS SO EXPENSIVE TO REPAIR?
Many reasons go into this equation. Cars are a lot more
sophisticated these days. Horsepower that car manufacturers used
to get out of a gas guzzling V-8 now comes in a fuel saving
4-cylinder. There are many computers doing millions of
calculations and adjustments on your car while you are driving to put
out the least amount of o-zone depleting emissions it possibly can and
still have power at the gas pedal. It takes thousands of dollars
of computer equipment to communicate with the vehicle to find out what
is causing concerns. Some cars require software downloads or
reprogramming of certain components. This is also why it is so
important to keep your car properly maintained.
There are also a lot of tools involved with repairs. The average
technician has a small fortune invested in tools to be able to
diagnose and repair your car. Today's technician has to be
versed in many areas to be able to properly repair cars. None of
this comes cheaply. So next time you feel your repair bill seems
expensive, remember how much is involved to get that check engine
light to go off.
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